Effective Date: 5 September 2026
VIRAAT DIGITAL MEDIA LLP (“VIRAAT Digital Media”, “we”, “our”, or “us”) provides digital, technology, web development, content, creative, automation, and digital marketing services.
This Cancellation & Refund Policy explains the terms applicable to cancellation of services and requests for refunds.
1. Applicability
This policy applies to payments made to VIRAAT DIGITAL MEDIA LLP for our digital and technology services.
The specific cancellation or refund terms applicable to a project may also be agreed with the client before work begins.
2. Cancellation Before Work Begins
If a client wishes to cancel a service after making a payment but before work has commenced, the client may contact us as soon as possible.
Where no work or third-party expense has been incurred, we may consider a refund of the applicable amount, subject to the terms agreed for the particular service.
Any applicable payment processing charges or non-refundable third-party costs may be deducted where permitted.
3. Cancellation After Work Has Started
Once work has commenced, cancellation requests will be evaluated based on the stage of the project and the work already completed.
Amounts relating to work already performed, resources committed, third-party services, or expenses incurred may not be refundable.
Where appropriate, any refundable balance will be determined based on the agreed project terms and the work completed up to the cancellation date.
4. Digital Services and Deliverables
Many of our services involve customized digital work, including websites, software solutions, automation, digital content, creative work, marketing services, and other project-specific deliverables.
Because such services may involve work performed specifically for a client, refunds may not be available for work that has already been completed or delivered.
5. Non-Delivery or Service Issues
If VIRAAT Digital Media is unable to provide a service that has been paid for, the client may contact us to discuss the matter.
Depending on the circumstances, we may provide an appropriate remedy, which may include completion of the agreed service, rescheduling, adjustment, or refund of an eligible amount.
6. Duplicate Payments
If a payment is accidentally made more than once for the same service or invoice, the client should contact us promptly.
After verification, the duplicate amount may be refunded through the applicable payment method, subject to any applicable payment-processing requirements.
7. Payment Gateway Charges
Payments may be processed through third-party payment gateways such as Razorpay.
Where applicable, payment gateway or transaction charges may be non-refundable, subject to the applicable rules of the payment gateway and the terms of the transaction.
8. How to Request a Cancellation or Refund
To request a cancellation or refund, please contact us using the details below.
Please include:
- Your name
- Email address used for the transaction
- Payment or transaction reference, if available
- Service or project details
- Reason for the cancellation or refund request
We will review the request and communicate the outcome after verification.
9. Refund Processing
Where a refund is approved, it will normally be processed through the original payment method or another appropriate method agreed with the client.
The time taken for the refunded amount to appear in the client’s account may depend on the payment gateway, bank, card issuer, or other financial institution.
10. Non-Refundable Circumstances
A refund may not be available where:
- The agreed service has already been substantially completed
- Digital deliverables have already been provided
- Work has been specifically customized or completed for the client
- Third-party costs have already been incurred
- The client has approved the relevant deliverable or milestone
- The request falls outside the agreed cancellation terms
- The client has provided incorrect or incomplete information that affects service delivery
This does not affect any rights or remedies available under applicable law.
11. Client Delays
If project delivery is delayed because the client has not provided required information, materials, approvals, access, or other inputs, such delay will not automatically create a right to a refund.
We may request the client to provide the required information before continuing the project.
12. Project-Specific Terms
For certain projects or services, a separate quotation, proposal, agreement, invoice, or statement of work may contain specific cancellation and refund terms.
Where such terms have been expressly agreed with the client, those terms will apply to the relevant project to the extent permitted by applicable law.
13. Contact Us
For cancellation or refund requests, please contact:
VIRAAT DIGITAL MEDIA LLP
LLPIN: ACH-5400
Email: contact@viraatdigitalmedia.in
Phone: +91 85278 29432
Website: https://viraatdigitalmedia.in/